Volume 12 Week 5

Tuesday, March 11


 

Updated March 9

Updated March 3

Updated Feb. 4


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Your personal
car care centre

Steve Maxwell has been around cars nearly all his life. Not that the owner of Maxwell’s Auto Repair had any choice, his father Al Maxwell opened his first garage in centretown when Steve was born.

“His first garage was at Laurier and Lyon. Then he moved to Sussex, then Dalhousie and then Beechwood,” recalls Maxwell who started pumping gas for his father when he was 14-years-old.

The elder Maxwell eventually opened a Gulf station at the corner of Jeanne d'Arc Blvd. and Fortune Drive in 1979.

After 16 years in the same location, Al and Steve Maxwell decided to get out from under the thumb of the large gas company that owned the station and opened their own independent garage at 1455 Youville Dr. in January 1995.

Over the years, first father and now his son have earned a reputation of fairness and honesty that is rare in the car repair industry and they have done so one client at a time. In fact, a number of clients have been die hard customers since the early centretown days.

“There’s still a few old-timers who keep coming back,” Maxwell says with obvious pride.

BBesides having a reputation for being honest and fair, Maxwell’s is also known for their personalized service – always taking the time to explain to their clients the
work that has to be done immediately or safely put off to a later date.

“It’s about treating each client with respect. When you think about it, they’re showing a lot of trust by bringing their car to us in the first place,” says Maxwell. “There’s a big fear of the unknown when they come in and our job is to put them at ease by taking the time to explain what the problem is and how we can fix it.”

The obvious by-product of their philosophy in dealing with customers is the high number of referrals they get.

“We’ve been very fortunate in that we have a loyal customer base who have turned out to be our biggest advertisers,” says Maxwell. “Two-thirds of the new clients that come through the door have been referred to us by someone.”

Beyond mere reputation, Maxwell’s is known for doing quality work at a fair price due in no small part to their staff of dedicated service technicians. Norm, James and Roy have been fixing cars for years, working on every type of vehicle under the sun.

If it has wheels and an engine, Maxwell’s trained technicians know how to pinpoint the problem and fix it right the first time.

At Maxwell’s they can handle all types of major and minor repairs, wheel alignments, air conditioning repairs and provincial safety inspections.

Away from the garage, Maxwell’s is committed to supporting minor hockey in the east end having sponsored dozens of teams over the years.

Maxwell's is located at 1455 Youville Dr. in Orleans (see map) and is open from Monday to Friday from 8 a.m. to 5:30 p.m.

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