In
a world where the overriding business acumen seems to be "bigger is better", there's
a lot to be said for personal one-on-one service that is both responsive and attentive
to a client's particular needs. Such is the philosophy of the husband and wife
team of Troy Robinson and Shannon Labelle.
"We judge our own success based
on the level of our client's happiness at the end of the process," says Troy Robinson,
who inherited his love of the real estate business and client-comes-first philosophy
from his parents who opened the first Century 21 office in Orléans in 1971.
After
earning his real estate license in 1989, Troy quickly put his philosophy to work.
Before long he started building up a portfolio of satisfied clients to the point
where he received the Century 21 Masters Award in 1997, 1998 and 1999.
In 1999,
Shannon earned her real estate license and together the couple have received the
Century 21 Centurion Award in each of the past seven years. The designation is
afforded to less than 2.5 per cent of Century 21 agents world wide.
But beyond
the accolades and awards, the proof of the couple's success is evident by the
fact that nearly 80 per cent of their clients are either repeat customers or referrals.
"The awards are nice to have, but they don't compare to getting a phone call
a month after a transaction from a client who wants to thank you again for helping
them purchase their dream home or someone calling you up and saying, 'You sold
a house for a friend of mine last year and they were thrilled and I'd like you
to do the same for me.' That's worth all the awards in the world," says Troy.
Besides helping clients buy and sell their homes, Troy can also help his clients
find the best mortgage rates. As a licensed mortgage broker, he has access to
the full breadth of mortgage lenders in Canada.
This is just one example of
how Troy and Shannon can offer an enhanced level of service to their clients.
The other area where they go the extra mile is by staying in regular contact with
their clients.
Troy and Shannon use the latest MLS technology which allows
them to keep their buyer clients up to date with new listings automatically through
their automatic e-mail notification system. It is the perfect tool for the very
busy, yet information-driven consumer of today.
Out-of-town buyers are given
the royal treatment starting with the receipt of a complimentary relocations package
containing property listings, local market statistics, resources and maps. They
can also receive automatic e-mail messages containing new listings so they can
start to identify the types of homes and neighbourhoods that are of interest to
them before they arrive in town.
They keep in touch with their our out-of-town
buyers on a regular basis either by phone or e-mail depending on the client's
preferred method.
When out-of town buyers scheduled their house hunting trip,
Shannon and Troy block off several days in their calendars to look after their
client's needs without interruption.
As life long residents of the east end
community and with their long and successful history as real estate agents going
back 18 years, Troy and Shannon have an expert knowledge of the local market.
Let them put their expert knowledge to work for you by calling them at 613-323-5000
or 613-799-0616. You can also e-mail them at sales@troyandshannon.com
or visit their website at www.troyandshannon.com.
